Hi all,
After Deejam and I recovered our collector's account, we felt its important to let everyone know how to recover their precious RS accounts (whether premium or free accounts) if lost to scammers, and show those ~~~~ out there that they can go screw themselves.
From Rapidshare :
The most important thing is an exact copy of the error-message and your account-details. Name: ...
E-Mail: ...
Login-ID: ...
Transaction-ID: ...
Date of account-creation: ...
Date of payment: ...
This has to be the details you used when you paid for your account. You can find your transaction-ID in your Paypal account.
** If you used an eCheck.
Here is what we did provided for Rapidshare Technical Support to get our accounts back:
1. Account name: Login ID and the aliases you've used
2. Date of creation
3. Date of thievery
4. A copy of the LOGS (where the IPs are recorded) and tell RS which ones are friendly and get them to blacklist the hostile ones (which are most likely ones belonged to the scammer)
5. Email used to create the account
6. All emails that have been applied to the account
7. Make a backup of all the links of the files uploaded to the account (use that extract link option)
IMPORTANT - Rapidshare asked us to give them a few links of uploaded content, I think they use them to track the account so its vital for you to have a clear record of what have been uploaded to your account and what their links are.
8. Tell them the Number of files uploaded and the Total Size of the files uploaded. Simply copy paste the account status on your main menu.
9. Tell them how many points you have got.
10. Take screenshots of Your Main Menu, Your LOGS, Your OPTIONS
Tips:
- Make sure your email is sincere. formal and honest. Don't be aggressive, they reply really fast and they are nice people.
- Tell them a good reason why your account MUST be recovered. Shef and I said our account contained confidential and very personal information that are very important to our family etc...
Enjoy this guide.
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